Shipping & Return Policy

Al Tawasel Information Technology LLC (“we” and “us”) is the operator of
(https://altawasel.com) (“Website”). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

For Customers Located in Muscat, base shipping cost is 2 OMR

For Customers located Outside Muscat but within Oman, the base cost is 3 OMR

For international Customers, rates depend on the size of Package.

3. Returns
3.1 Return Due To Change Of Mind
Al Tawasel Information Technology LLC will happily accept returns due to change
of mind as long as a request to return is received by us within 10 days of
receipt of item and are returned to us in original packaging, unused and in
resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Al Tawasel Information Technology LLC) will refund the value of the goods
returned but will NOT refund the value of any shipping paid.

Returns are not eligible for the following products:

  1. All Tawasel Prebuilt Gaming PCs.
  2. Used products that do not have any defects in them.
  3. Packages without their original packaging.
  4. Products that are damaged by misuse.

3.2 Warranty Returns
Al Tawasel Information Technology LLC will happily honor any valid warranty
claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Al Tawasel
Information Technology LLC to process your warranty claim within 14 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments within Muscat are in transit for 2 – 5 days.

Furthermore, domestic shipments outside Muscat are in transit for 3 – 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order
Our warehouse operates on Sunday – Thursday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
Al Tawasel Information Technology LLC will ship to P.O. box addresses using
postal services only. We are unable to offer couriers services to these
locations.

4.6 Military Address Shipping
We are able to ship to military addresses.

4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

Customers using Mandoob as their preferred courier will not receive a tracking link.

They can further track their order by contacting Mandoob customer service

Customer Service Mandoob: +968 9522 2485

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

Please note that upon refund a restocking fee is applied to the items.

Bank Transfer refunds: 1% restocking fee.

GCC Visa and Credit cards: 2% restocking fee.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please phone us at +968 989824407