Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

We offer door-to-door service using our courier partner Mandoob in Oman. The courier Mandoob is an Omani company operated by young Omanis. They deal with the delivery of our products to the entire of Oman.

In addition to that we offer delivery using Public transport and DHL, Aramex.

How Long Will it Take To Get My Package?

Packages are delivered to your doorstep from 3-7 days from payment confirmation date.

Within Muscat transit times are 2-5 days.

Outside of Muscat it takes 3-7 days.

Gaming PC takes 2 extra days to be assembled.

How Do I Track My Order?

If you order in Oman. We will send your order through Mandoob Oman. To track the status of your delivery you can contact Mandoob Customer Care on +968 9522 2485

How Do I Place an Order?

To place an order. Pick an item that you would like to purchase and then click the button add to cart.

After you have added all the items you want to your cart and are satisfied. You can view your cart from the view cart button at the top of the page.

Recheck your cart data and make adjustment as required. When you are satisfied click the checkout button

In the next screen you will be permitted to enter your data. It is important that you enter correct data so we know how to contact you and ship your product to u.

You can choose your shipping method as well.

Payment methods are chosen as per the product.

When you are ready click place order.

If you chose bank transfer. You will recieve and email with the bank details so you can transfer directly to our bank account

If you chose paypal, you will be redirected to paypal gateway where you will be able to pay the amount. Please note 1 day processing time is required for paypal.

How Should I to Contact if I Have Any Queries?

You can contact us on any of our social media channel. Or on the live chat on the website. If you prefer whatsapp, you can contact us on +96898924407

Instagram: @altawasel.om

Twitter/Facebook: @altawaselom

Do I Need an Account to Place an Order?

Yes. Having an account is really important. This way you can track your status and you can avail your cashback amount.